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FAQs

We’ve put together a comprehensive list of the most commonly asked questions about our plantation shutters. If you have any questions unanswered, please contact us and we’ll be more than happy to help.

How are California Shutters and B&Q linked?
B&Q selected California Shutters as a working partner to supply custom made shutters to B&Q customers via their website partnership. California Shutters has been through a number of in-depth processes to become an approved vendor of B&Q, read more about our B&Q partnership here. However all interactions when buying shutters are directly with California Shutters and not with B&Q Limited.
 
Can I visit a B&Q store to look at the products?
It is not possible to view the product in B&Q stores. There are so many B&Q stores nationwide it would prove difficult to supply and service a display in each one. By dealing only with California Shutters we ensure that you receive expert advice and assistance from our fully trained staff. They are the best people to help with your questions and to offer assistance with your order.
 
How long will my order take?
Standard shutters arrive approx. 8 to 9 weeks. 
Express Craftwood Shutters lead time is 18 - 24 days. 
Express Hardwood, Teak and Waterproof shutters lead time is 3 to 4 weeks. These delivery times start once you have confirmed your order.  Further details are available on our delivery information page.
 
How much will the delivery cost me?
All shutters orders come with a cost between £15.00 - £50.00 delivery dependant on order size, provided the address is in the mainland UK, Northern Ireland, Scottish Islands & Highlands and Channel Island. Overseas orders will incur an additional charge and our team can give you an indication of this cost prior to placing an order.
 
Where are the plantation shutters made?
All our shutters are manufactured in China. We have our own dedicated facility where our uniquely designed shutters are manufactured. We then have containers leaving weekly from our facility to our UK distribution centre.
 
Why do you only manufacture one range in the UK?
Cost, product quality and access to top rate raw materials. China has a much lower wage rate and cost of living than the UK and we can therefore make our shutters at a competitive price, enabling us to offer our customers the good value pricing that we do. 
 
I am nervous ordering shutters online. What happens if I make a mistake when ordering?
This is what sets us apart from other shutter companies. We call every single customer on receipt of an order. Nothing goes into production until we are sure you have understood the guides on our websites. We welcome customer’s digital photos: hello@californiashutters.co.uk in order that we get a full understanding of your window design. Where necessary we discuss changes needed to the order before production begins.
 
What happens if my shutters are wrong, don’t fit or arrive damaged?
We do everything in our power to ensure that the shutters you receive will arrive in perfect condition and that you will have a hassle free installation. In the event of transit damage or if there is a quality issue from manufacturing, we are delighted to offer a “no quibble” free replacement. Remember we provide comprehensive measuring guides on our site and we call you to check the order detail is 100% correct before we begin. Unfortunately there is always the possibility that you (the customer) will read the measure tape incorrectly, and on this occasion you must take the responsibility. Thankfully this is rare and as always we are happy to work with you to find a possible solution or assist with a remake order. View our measuring guides.
 
What arrives with my order?
Everything you need will be supplied with your order. Shutter panels, your custom built frame and all the hardware required for your installation. Check out our installation guides for shutters to see how the process works. You will need a spirit level, drill and good quality steel measure tape in order to measure and install our shutters.
 
What is the guarantee period?
Our shutters come with a 36 months guarantee.
 
How can I get a price for my shutters?
To make things easy we price our shutters by the square meter. Simply enter the width and the height of your window into the quick quote tool and we will show you instantly how much our shutters cost. Prices shown in the quote do not include delivery but it does include all taxes.
 
Can I pay someone to fit my shutters?
The low prices we offer are possible because we carry fewer overheads than a shutter installation company offering a measure and fit service. We supply the shutters prehinged, with all magnets and magnet plates in position & we even pre drill the holes in the frames ready for a straight forward installation. However if you really prefer not to do any of the DIY, we are delighted to recommend our full service, sister company www.shutterlyfabulous.com they can supply a quote for the full service via their website or instantly on 0800 9 700 800.