Privacy Statement from California Shutters Ltd.

We fully appreciate and respect our customers’ right to privacy. Other than as described below in relation to B&Q plc, all information provided to Us will be retained by us and not shared with any third party unless your consent has been sought and agreed. We confirm we will never trade, sell, rent, lease or exchange through any other means, any customer information.

California Shutters processes personal data of customers who order Goods through this website on behalf of B&Q plc. All personal data collected through this website in connection with any orders made (other than credit/debit card payment details) may be passed to, and remains the ultimate property of, B&Q plc and B&Q plc will be the ultimate data controller of such data upon its receipt. Please see the section below entitled “B&Q Privacy” for more details. We do not store credit card information nor do we share customers details with any 3rd parties.

During the course of visiting this Website, you may be required to provide contact information such as telephone number, email address, or postal address. B&Q Plc and California Shutters will only contact you via these methods if you have ticked the applicable box to agree that we can contact you. By giving this consent you agree that we may, from time to time, contact you. Such contact would be limited to a few occasions per year to notify you of any special promotions we may be running. We encourage all of our customers to register via our Website. By registering, you allow us to confirm your eligibility for discounted pricing, when appropriate, as well as your eligibility for other special offers that we may make to our customers from time to time.

You can withdraw this consent at any time, should you wish that we no longer contact you, by contacting Us on 0845 017 8990.

Any information that you provide to us in the course of interacting with our sales or technical support departments is held in strict confidence. This includes your contact information (including, but not limited to your email address and phone number), as well as any data that you supply to us in the course of a technical support interaction.

Information about the browser (type, version, screen size, etc.), basic information about the user (IP address, language, time zone) and data containing mouse movements, clicks, scroll events and keystrokes are sent to Mouseflow. No personal data is sent, and no data is ever shared between websites. The script does not use third-party cookies. No data is shared with third parties, except for highly summarized data gathered across all Mouseflow accounts, e.g. usage share of browsers, average screen size, etc. Keystrokes from password fields and fields marked as “sensitive” are never recorded or sent over the network. You can opt out of Mouseflow by clicking here.

B&Q Privacy

B&Q plc is committed to protecting your privacy. Any personal information B&Q plc collects will be used in accordance with the Data Protection Act 1998 and other applicable laws.

Control of personal information
B&Q plc (company number 973387) has its registered office at:

Portswood House
1 Hampshire Corporate Park
Chandlers Ford, Eastleigh
SO53 3YX
In order to view B&Q plc’s Privacy Policy in full, please visit this link

Use of cookies by California Shutters

Cookies are small text files that are placed on your browser(s) by many websites that you visit. They are widely used in order to make websites work, or improve the way in which websites work, as well as to provide information to the owners of the site. The table below explains which cookies we use and why.

Most web browsers allow a degree of control over most cookies through the individual browser settings. To find out more about cookies, including how to see what cookies have been set on your browser as well as how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit


Cookie Name Purpose More information
Google Analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site usability and visibility on the web. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click to read Google's privacy:
privacy at Google

Click to read Google's overview:
Google overview

Privacy and Electronic Communications Regulationsacceptance PECRCookiesAccepted This cookie is set in accordance with the Privacy and Electronic Communications Regulations and lets us know that you accept cookies being set on your computer from our website Click to read more about Privacy and Electronic Communications Regulations: website
Forms cookie token This cookie is a security measure to stop automated robots submitting forms on our website. When you quit your browser this cookie is removed.  
Content Management Members cookies member_hash
We use these cookie for visitors who have registered with our site and is used to keep visitors logged into our website.  
Content Management General cookie PHPSESSID We use these cookie for various purposes to make the website function properly, including using forward and back buttons, editing baskets if available.  
Customer reference member_SessionID session id for the member – this allows returning users to take up where they left off when buying blinds / shutters  
Units of Measurement defaultunits This cookie is used in our store to set the choice for units of measurement - either mm or inches  
Current Shutter editing currentshutters  Stores the current shutter selected in the shop  
Current Basswood Shutter editing currentshuttersbw  Stores the current basswood shutter selected in the shop  
Current Kelly Hoppen Shutter editing currentshutterskh  Stores the current shutter Kelly Hoppen selected in the shop  
Current Blind editing currentblinds2 Stores the current blind selected in the shop  
Cookie Name Purpose
Hotjar _hjClosedSurveyInvites This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.  
This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
  _hjDoneSurveys This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.

The General Data Protection Regulation – May 2018

Under the General Data Protection Regulation (GDPR), introduced in May 2018, you have the right to request a copy of the personal information that California Shutters holds about you and to have any inaccuracies corrected. We will use reasonable efforts within our legal duty to supply, correct and/or delete personal information we hold on file. If you reside in the UK, please address requests and questions about this or anything else related to GDPR to California Shutters, Quayside House, Basin Road South, Hove, BN41 1WF.

If you reside outside of the UK, please email [email protected].

When ordering shutters, requesting samples, or to have a price quote emailed to you, you’ll be asked whether or not you consent to being sent marketing communications such as product news, competitions or sales information. If you choose to opt out of these communications, California Shutters will not send you any emails outside of administrative (order confirmation, delivery updates etc.) purposes. 

If you already receive marketing communications from us and would like to opt out of these, please contact us.

As a final measure, you can request that any personal information California Shutters holds on you is completely removed from our database. To do so, please send requests to the above address in writing (if within the UK. If you reside outside of the UK, please send an email to [email protected]