Here’s all you need to know about our delivery process. Can’t find what you need? Get in touch today.
Delivery times vary by product, so we’ve included estimated delivery ranges to each product page.
Home delivery takes 1-3 working days once your order has been dispatched by the courier.
Please allow extra time if your address is remote or offshore and note that we'll deliver products with different delivery ranges separately.
For pre-Christmas delivery:
Place a Berkeley, Sacramento, or Oakland order before 20th September 2023.
Place a San Jose or San Francisco order before 19th November 2023.
We’ll send you an email with a tracking link as soon as your order is packed and shipped by the supplier.
We deliver to Mainland UK, Northern Ireland, and the Scottish Highlands and Islands for a fixed fee of £19.99.
Sorry, we can’t deliver to the Channel Islands, Republic of Ireland, or Mainland Europe.
What happens if I miss my delivery?
The courier will reattempt delivery within the next 5 working days. Let us know if you would like the courier to leave your order in a safe place or with a specific neighbour if you're not likely to be in.
What happens if parts of my delivery are missing?
We’ll tell you how many boxes to expect, and you’ll also find this on the box labels. If a box is missing, contact us by emailing [email protected] or via our live chat. Please include your order number, name, and delivery postcode along with the details of the missing part(s).
What should I do if something is damaged?
Please unpack and check your order within 7 days of delivery. If something is damaged, contact us by emailing [email protected] or via our live chat. Please include your order number, name, and delivery postcode, along with the details of the damaged part(s) and supporting photos. We’ll get it sorted for you.
When should I book my fitter?
It is best to wait until you have received, unpacked, and checked your order before arranging for an independent installer to come round.