Style your windows with ultimate peace of mind.
Diligently designing your dream home means choosing products that not only look great but are built to last. That's why we're proud to offer a 10-year guarantee on all products, for free.
Your warranty starts the day you take delivery of your shutters. It covers structural defects (cracks, hinge faults, etc.), warping, and paint/stain discolouration.
If something goes wrong, we’ll provide the parts to get your shutters back to full working order. In some cases, we’ll offer a full replacement if the parts alone can’t be sourced.
Delivery is free until the end of year 5. For years 6-10, our standard advertised delivery fee applies.
Our carefully curated shutter collections are perfectly suited for ‘do it yourself’ installation. This means we can’t cover the cost of a third-party fitter if you choose to use one.
The guarantee also excludes defects arising from:
To claim your warranty, contact us by email at [email protected], or use our online live chat. Please include your name, address, order number, and item as named on your order confirmation as well as supporting photographs.