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Delivery Information

All shutter orders are made-to-measure so please take a moment to check our estimated dispatch timescales and to review our general delivery FAQs.

When will my order be dispatched and how much does delivery cost?
 
Range
Delivery Option
Dispatched In...
Delivery Charge
Faux Wood (UK Made)
Standard
7-10 working days
£15-£50
Affordable Hybrawood
Standard
11 - 13 weeks *
£15-£50
Pure Hardwood
Standard
11 - 13 weeks *
£15-£50
Waterproof PVC
Standard
11 - 13 weeks *
£15-£50
Affordable Hybrawood
Express
8 - 10 weeks *
£24 per m2
Pure Hardwood
Express
8 - 10 weeks *
£24 per m2
Waterproof PVC
Express
8 - 10 weeks *
£24 per m2
 
Orders placed or confirmed from 09/12/21 to 14/03/22 are subject to an extended dispatch timescale due to Chinese New Year. Please be aware that the timescales quoted on these orders is an estimated 16 - 20 weeks for standard delivery and 14-17 weeks for express delivery. This extension does not affect our Faux Wood range, which is made in the UK. 
Orders place or confirmed from 14/03/2022 to 21/04/2022 are subject to an estimated dispatch timescale of 12 - 14 weeks for standard delivery and 10 - 12 weeks for express delivery.

 
*These timescales are estimates and cannot be guaranteed. Allow 1-2 weeks extra for special shapes, custom colours, stained finishes and if requesting a drawing. Applicable on orders placed and confirmed on or after 22/04/2022. Please see our full terms and conditions.

The timescales apply once your order has been confirmed via the secure link, following your sense-check call with our team. Once your order has completed production and is on it's way we'll keep you posted on it's progress by email. 

 
How long does delivery take? 
Once your order has arrived at our UK dispatch centre it will be collected by our delivery partner. At this time you will be notified by email to confirm dispatch and to provide a details on how to track your delivery. 
Delivery Location Typical Delivery Time

Mainland UK
 
1 - 3 working days
Northern Ireland,
Scottish Highlands & Islands
 & Offshore *
3 - 5 working days
*From 21/12/2021 we are no longer able to accept orders for delivery to the Channel Islands. Apologies for any inconvenience.
 
 
What should I expect on delivery day? 
Deliveries will be made to the outside of your property only, so please ensure that any person receiving the delivery is able to safely carry the boxes indoors without assistance. Weekday delivery slot between 8am and 6pm. Boxes typically weight greater than 10kg each and may be large/bulky depending on the size of the product ordered. They will be delivered to a ground floor location only. 

On occasion our delivery partner may have to split your delivery over multiple van loads. We will let you know how many boxes to expect in total on your dispatch notification. 

We recommend that you open and check all of the contents of your boxes as soon as possible after delivery. We advise that you do not make arrangements for installation until you are satisfied that your full order is present and correct. 

What should I do if my packaging is damaged? 
Firstly do not worry if the outer cardboard packaging is damaged, your shutters are wrapped in several layers for protection so it is unlikely that the item inside will be affected. We recommend that you open all boxes as soon as possible to check the products inside.

If you do find any damage to your shutters please email hello@californiashutters.co.uk and include the name of the item affected, the part affected and a photograph to show the issue. Our customer relations team will be on hand to assist you and organise replacements if required. 

What happens if my order is delayed? 
If your delivery has been delayed due to an event outside of our direct control then we will do everything we can to ensure that it is dispatched and delivered to you as quickly as possible. However, as our estimated dispatch timescales are only ever given as our best estimate we are unable to provide a discount if your order arrives later than originally expected. 

Do you offer international delivery?
From 21/12/2021 we are no longer able to accept orders for delivery to channel islands or Europe.
 
If you have any questions regarding our dispatch timescales or deliveries please contact us for more information. 
Click here to read our full terms and conditions

We'll make sure you get it right

Call 0800 195 0 196 for advice on styles, materials, sizing up and fittings, or see Contact Us for other ways to get in touch.

Great advice on choosing the right shutters

Getting Started

Tips to get your measurements spot on

Help with measuring

Handy DIY tips for easy fitting

Help with installing